Frequently Asked Questions

Soundtrack music is a required element for all Welcome Image Restaurants, except for the following formats:

• Petro DT only
• DT only
• Kiosk/Retail

• Yes, any requests for exemption must go through a formal approval process:
  1. The RO submits a request to Design Standards through the PM (Project Manager).
  2. The request is reviewed by Design Standards, AFL, and Global Brand.
  3. The final decision is made by Design Standards.

1. As of June 2019, all qualifying New Builds and Renovations under the Welcome Image were required to use the Soundtrack music service.
2. By April 30 2025, all restaurants playing music are expected to use Soundtrack exclusively—no generic radio or other services.

All billing is in USD.

• Subscription and billing begin when the PlayerOne device is delivered to your location.

• Charges will be processed based on the billing cycle you selected (monthly or annual) at the time of ordering.

• You may cancel your subscription with 30 days’ notice.

Your PlayerOne device has been pre-configured for your location and should take less than five minutes to set up. The player is designed to automatically connect to your Wi-Fi network, making installation quick and seamless.

Setup Instructions:

1. Unbox the PlayerOne device and locate the power adapter and audio cable.
2. Connect the PlayerOne to your restaurant’s audio system and power outlet.
3. Turn it on—the system will automatically connect to the internet and begin playing music.

Watch the full setup guide here:
How to Set Up Your PlayerOne Music Player​

 

The PlayerOne device has been pre-configured to automatically connect to the Guest Wi-Fi network in your facility. In most cases, no additional setup is required.
• Preferred setup: The device will automatically connect to your Guest Wi-Fi upon powering on.
• If no Guest Wi-Fi is available (which should be rare), the device must be connected via a network cable to ensure a stable internet connection.
• If installation support is needed, professional assistance is available for an additional fee during the order process.

Most restaurants can self-install in under 15 minutes using the guide provided. If professional installation is required, this will be arranged during the ordering process.